Endorsements & Testimonials

Laurence Boulle

Generally, debrief sessions are designed for mediators to help them in their professional development. Sessions are meant to refresh the jaded and to provide support for the novice. Through debrief sessions, mediators can examine particular cases in terms of what went well and what could have been done differently, gain greater professional development focus and also learn their care of self through supervised reflection.  SHAW Mediators also can use the opportunity to debrief on the process and service from their perspective offering true 360 degree quality assurance.

- Laurence Boulle, Accredited mediator (NMAS) and conductor of the mediator debrief service for SHAW mediators

Simon Lane

The SHAW Mediation Manual ensures that there is consistency and clarity in which mediation sessions, like those by SHAW Mediation, are organised and conducted. Its contents are sound and there could be no possibility of anyone reading it and not understanding what the mediator's role and responsibilities are. I'm certain anyone can confidently recommend SHAW Mediation to clients and practitioners knowing that such high standards are expected and applied.

- Simon Lane, Accredited mediator

Khadija Gbla

Mediation can be a positive way to resolve cultural conflicts. It is a really fair and just way to listen to both parties to see where people are coming from and is a great bridge between people of all background and walks of life. Mediation is a much more holistic method of settling differences for people from different cultures, backgrounds and perspectives whereas the legal system doesn’t always allow for this.

- Khadija Gbla, Motivational speaker, cross-cultural trainer and consultant



"I thought a staff member had an issue with me, which caused further conflict. We ended up not communicating for quite a few weeks until the mediation. The Management Team tried to work with us to resolve it first and it didn’t work. The Director decided to use mediation because he didn’t want to lose us and SHAW Mediation was recommended.

Alison was very helpful and fair, she gave the chance for both parties to be heard in a neutral environment. After one session, the issue was resolved and I was very satisfied. I like coming to work again.

I would most definitely recommend anyone facing a dispute to contact SHAW Mediation! Alison is very warm and approachable. Thank you Alison for helping us, you have made it pleasurable to come to work again. :)"

- Kori S, Express Cargo

'I cannot recommend SHAW Mediation highly enough. Heidi (Mediation Coordinator) is a consumate professional and dealt with a difficult personal interaction with aplomb and tact. Although my matter did not eventually proceed to mediation, I did have a pre-mediation telephone consultation with Alison (Ali) Shaw. Ali was very thorough, understanding and compassionate. After the initial consultation I was confident that Ali had a firm grasp of the issues and I had no doubt that she would be an impartial mediator had the matter progressed further.  Very impressed!!'

Peter, June 2017